Customer Excellence – The Walt Disney Company
How Disney turns customer obsession into a system, delivering consistent, world-class experiences at extraordinary scale
Pace and teamwork – COVID-19 Vaccine Rollout
How unprecedented global collaboration compressed years into months to deliver a life-saving Covid vaccine breakthrough at speed
Customer focus – Amazon
How deep customer insight and data-driven decisions enable Amazon to anticipate needs before customers express them
Customer focus and continuous improvement – Zara
How Zara’s rapid feedback loops and agile supply chain turn emerging trends into products in weeks, not months
Teamwork and efficiency – Ant colony
How simple rules and decentralised decision-making enable ants to achieve extraordinary efficiency without central control
Risk management and teamwork – RNLI
How rigorous training, clear roles and trust enable RNLI teams to operate safely and decisively in the most extreme conditions
Pace and teamwork – Chilean Mine Rescue
How global expertise, aligned purpose and parallel problem-solving rescued 33 Chilean miners against the odds
Innovation and efficiency – Aravind eye care system
How the Aravind eye care system transformed the operating model, unlocked world-class healthcare at scale and at a fraction of the cost
Use of data and technology – Cleveland clinic
How Cleveland clinic integrated data, technology and clinical expertise to transform outcomes, efficiency and patient experience
Teamwork – D-Day Normandy landings
How clear intent, detailed planning and decentralised execution enabled the D-Day landing to succeed